Privacy Policy

01Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

A. Contact Information

• Name.
• Email address.
• Mobile or telephone number.
• Preferred communication language.
• Other contact details you choose to provide.

B. Travel Enquiry Information

• Preferred destination.
• Proposed travel month and dates.
• Trip duration.
• Number of travellers.
• Preferred package or travel category.
• Budget and accommodation preferences, where provided.
• Special requests and other information relevant to planning your trip.

C. Booking and Travel Information

If you proceed with a booking, we may need additional information, such as passenger names, dates of birth, passport details, nationality, visa-related documents, booking references, and other information required by relevant travel service providers. We will request such information when necessary for the relevant service and handle it in accordance with applicable law.

D. Payment Information

We may maintain payment status, transaction references, invoices, receipts, and related booking records. Where payments are processed through an external payment provider, the provider may independently collect and process payment information under its own privacy policy. We do not claim to store complete payment card or banking credentials unless our actual payment-processing arrangements specifically require and lawfully permit it.

E. Technical and Website Usage Information

When you visit our website, certain technical information may be collected, depending on the technologies in use. This may include IP address, browser type, device information, pages visited, referral sources, and website interaction data. Cookies, analytics tools, advertising technologies, or similar technologies may be used where implemented and subject to applicable consent requirements.

02How We Use Your Information

Travel Jones may use your information for the following purposes:

• Responding to enquiries and providing quotations.
• Recommending suitable domestic and international travel packages.
• Preparing personalised itineraries.
• Coordinating flight, hotel, transfer, sightseeing, and other travel arrangements.
• Providing visa assistance and documentation support.
• Processing bookings and communicating booking confirmations.
• Managing payments, invoices, cancellations, amendments, and refunds.
• Providing customer support before, during, and after a trip.
• Sending essential service updates and travel-related notifications.
• Improving our website, customer experience, and services.
• Preventing fraud, protecting our systems, and resolving disputes.
• Complying with applicable legal, regulatory, tax, and accounting obligations.
• Sending promotional offers or marketing communications where permitted by law and, where required, with your consent.

We will not use personal information for unrelated purposes in a manner inconsistent with applicable law.

03Consent and Your Choices

Where consent is the applicable legal basis for processing, we will seek consent in the manner required by law. You may choose not to provide certain information. However, this may prevent us from preparing a quotation, confirming a booking, assisting with a visa application, or delivering a requested service.

Where processing is based on consent, you may withdraw that consent through the available communication channels or other mechanisms we provide, subject to applicable law. Withdrawal does not invalidate processing already carried out lawfully before withdrawal. It may also affect our ability to continue providing services that require the relevant information.

You may opt out of promotional communications by using an unsubscribe mechanism where available or contacting us directly.

04Sharing of Information

We do not sell personal information to third parties as a business practice. We may share relevant information with the following categories of recipients where necessary and lawful.

A. Travel and Service Providers

Airlines, hotels, transport operators, tour operators, attractions, insurers, visa-processing intermediaries, and other providers involved in fulfilling your booking.

B. Government and Immigration Authorities

Relevant authorities, embassies, consulates, or authorised intermediaries where information is required for visa applications, immigration formalities, or other legal requirements.

C. Technology and Business Service Providers

Website hosting providers, email and communication platforms, customer relationship management systems, booking systems, analytics providers, payment processors, and technical support providers, where used by Travel Jones.

D. Professional Advisers and Legal Authorities

Professional advisers, regulators, law enforcement agencies, courts, or other authorised parties when disclosure is required or permitted by applicable law.

We aim to share only information reasonably necessary for the relevant purpose and expect service providers handling information on our behalf to apply appropriate safeguards.

05International Transfers of Information

International travel bookings may require us to share relevant passenger information with overseas airlines, hotels, destination operators, visa intermediaries, or other service providers. Such transfers will be undertaken as necessary for the requested travel services and in accordance with applicable Indian law and any relevant restrictions on international data transfers. The privacy and data protection laws applicable to overseas recipients may differ from those in India.

06Cookies and Similar Technologies

Our website may use cookies or similar technologies to support essential website functionality, remember preferences, understand website traffic, or measure advertising performance, depending on the tools implemented. Where applicable, non-essential cookies and tracking technologies will be managed in accordance with applicable consent requirements.

You may be able to manage cookies through your browser settings or available website controls. Disabling certain cookies may affect website functionality.

07Data Security

Travel Jones takes reasonable steps, appropriate to the nature of the information and applicable legal requirements, to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse. These measures may include access restrictions, secure communication practices, appropriate technical safeguards, and controls over service providers.

No website, electronic communication channel, or data transmission method can be guaranteed to be completely secure. Customers should avoid sending sensitive documents through unsecured channels unless the method has been confirmed as appropriate.

08Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including responding to enquiries, managing bookings, maintaining business and financial records, resolving disputes, and meeting applicable legal obligations. Retention periods may vary depending on the type of information, whether a booking was completed, and applicable legal requirements.

When personal information is no longer required, we will take appropriate steps to delete it or otherwise dispose of it securely, subject to lawful retention obligations.

09Your Privacy Rights

Subject to applicable law and the commencement of relevant legal provisions, you may have rights concerning your personal information, including:

• The ability to request information about personal data processed by us.
• Request correction or updating of inaccurate information.
• Request deletion where legally applicable.
• Withdraw consent where processing is based on consent.
• Raise a privacy-related complaint or grievance.
• Exercise other rights available under applicable data protection laws.

We may need to verify your identity before acting on a request. Some information may need to be retained where required by law or necessary to establish, exercise, or defend legal claims.

10Children's Information

Our services are intended to be arranged by adults or authorised guardians. When travel arrangements involve children, we may need to collect information necessary for passenger reservations, accommodation, travel documentation, or other legitimate travel requirements.

Such information must be provided by a parent, lawful guardian, or other person authorised to make the relevant arrangements, in accordance with applicable law. We will apply any additional safeguards and consent requirements that are applicable to children's personal data.

11Third-Party Websites and Services

Our website may contain links to third-party websites, booking platforms, payment gateways, maps, social media services, or messaging applications. These external services operate under their own terms and privacy policies. Travel Jones does not control their independent privacy practices. We encourage users to review the relevant third-party policies before providing personal information through those services.

12Marketing Communications

We may send information about travel packages, destinations, seasonal offers, and other services where permitted by applicable law and, where required, with your consent. You can request that we stop sending promotional communications at any time.

Opting out of marketing communications will not prevent us from sending essential messages relating to an existing enquiry, confirmed booking, payment, or other necessary service communication.

13Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, website technologies, business practices, or legal requirements. The updated version will be published on this page with the revised date. Where required by law, we will provide additional notice or obtain consent for material changes in processing practices. We encourage visitors to review this page periodically.