Terms & Conditions

01Scope of Services

Depending on the selected package, our services may include domestic and international tour packages, hotel and accommodation reservations, flight bookings and travel transfers, sightseeing and activities, visa application assistance and documentation guidance, honeymoon, family, group and corporate tours, and other travel-related services confirmed in writing.

The exact services provided will depend on the package selected and the itinerary, inclusions, exclusions, and booking confirmation issued to the customer. Certain services are supplied by independent third-party providers.

02Enquiries, Quotations and Bookings

Submitting an enquiry through our website, telephone, email, or WhatsApp does not constitute a confirmed booking.

A booking will be considered confirmed only after Travel Jones has communicated acceptance of the booking, the applicable payment requirements have been met, and the relevant confirmation or travel documents have been issued.

All quotations are subject to availability and may change before confirmation because of supplier pricing, currency fluctuations, taxes, seasonal demand, and other applicable charges.

Customers are responsible for reviewing the itinerary, travel dates, passenger details, hotel category, inclusions, exclusions, and total price before confirming a booking. Special requests are subject to provider confirmation.

03Pricing and Payments

Prices displayed on our website are indicative unless expressly stated otherwise. Final prices may vary depending on travel dates, passenger count, room occupancy, destination, availability, and the services selected.

The final quotation or booking confirmation will specify the applicable price, payment schedule, taxes, fees, and any additional charges. Customers must make payments through the methods and within the timelines communicated by Travel Jones.

Failure to make payment by the specified deadline may result in cancellation of the reservation or loss of availability, subject to the applicable supplier terms and applicable law. Additional services, upgrades, itinerary changes, or personal expenses not included in the confirmed quotation will be charged separately where applicable.

04Package Inclusions and Exclusions

Customers must review the inclusions and exclusions listed in the final itinerary before making payment. Unless expressly included in the booking confirmation, package prices do not automatically include:

• International or domestic airfare.
• Visa fees and government charges.
• Travel insurance.
• Meals other than those specified.
• Personal expenses, shopping, tips, and optional activities.
• Additional baggage fees, airport charges, or other supplier-imposed fees.
• Expenses arising from delays, missed connections, or itinerary changes.

This list is illustrative. The final booking confirmation will determine which services are included in the particular package.

05Cancellation and Refund Policy

Cancellation charges and refund eligibility depend on the package, booking conditions, applicable supplier policies, and the time remaining before departure. Customers wishing to cancel a booking must notify Travel Jones in writing through an authorised communication channel.

Any cancellation fees, non-refundable deposits, airline penalties, hotel charges, visa fees, administrative charges, or other applicable costs will be communicated in accordance with the confirmed booking terms and applicable law.

Refunds, where approved, will be processed after confirmation of the refundable amount by relevant service providers and completion of necessary procedures. Processing times may vary depending on the payment method and supplier.

Travel Jones will not impose undisclosed cancellation charges. Applicable deductions will be explained to the customer. Nothing in this policy excludes any refund or other right that a customer is entitled to under applicable law.

06Amendments and Changes to Bookings

Requests to change travel dates, passenger names, destinations, accommodation, flights, or other arrangements must be submitted as early as possible. All changes are subject to availability, supplier approval, and applicable amendment fees or price differences. Third-party services may be governed by the relevant provider's terms.

07Travel Documents and Visa Assistance

Customers are responsible for ensuring that they possess valid passports, visas, permits, vaccination certificates, and any other documents required for their journey.

Travel Jones may provide visa assistance, document checklists, application guidance, and coordination services. Visa issuance and immigration decisions are made exclusively by the relevant government authorities. We do not guarantee visa approval, processing times, admission into a country, or permission to board a flight.

Customers must provide accurate, complete, and genuine information for all travel and visa arrangements.

08Third-Party Service Providers

Travel Jones may coordinate bookings with independent airlines, hotels, transport operators, tour operators, attractions, insurers, and other travel service providers. Such providers may have their own booking, safety, cancellation, baggage, refund, and service conditions.

We will communicate relevant provider terms where applicable. Nothing in these Terms & Conditions excludes liability that cannot legally be excluded or limits consumer rights available under applicable law.

09Travel Disruptions and Unforeseen Events

Travel arrangements may be affected by weather conditions, natural disasters, public emergencies, strikes, government restrictions, political instability, transport disruptions, or other circumstances beyond reasonable control.

If such an event affects a confirmed booking, Travel Jones will make reasonable efforts to communicate available alternatives and assist with coordination. Changes, cancellations, refunds, or additional expenses will depend on the circumstances, relevant supplier policies, booking terms, and applicable law.

Customers are encouraged to consider suitable travel insurance for eligible medical emergencies, cancellations, baggage loss, and other travel risks.

10Customer Responsibilities

• Provide accurate contact, passenger, and travel information.
• Review all booking confirmations and travel documents.
• Make payments within the agreed timelines.
• Follow applicable immigration, customs, safety, and local laws.
• Respect accommodation rules, transport requirements, and activity restrictions.
• Inform Travel Jones promptly of material changes or errors in booking details.

Customers are responsible for additional costs arising from incorrect information or failure to comply with requirements, to the extent permitted by law.

11Website Content and Accuracy

We make reasonable efforts to keep website information accurate and up to date. Destination descriptions, images, sample itineraries, package prices, hotel details, and availability may change.

Website content is provided for general informational and promotional purposes. The final written quotation and confirmed itinerary will govern the specific services booked, subject to applicable law. We reserve the right to correct errors and update website content.

12Intellectual Property

Unless otherwise indicated, website text, graphics, branding, logos, layouts, and other original content are owned by or licensed to Travel Jones. You may not reproduce, distribute, modify, or commercially exploit such material without prior written permission, except where permitted by applicable law.

13Limitation of Liability

Travel Jones will exercise reasonable care in coordinating the services expressly confirmed with customers. To the extent permitted by applicable law, we are not responsible for disruptions caused by events beyond our reasonable control or for independent supplier decisions that we do not control.

Nothing in these Terms & Conditions excludes or limits liability for fraud, wilful misconduct, negligence where liability cannot be excluded, or any other liability that cannot legally be limited.

14Privacy and Personal Information

Personal information submitted through our website or other communication channels will be handled in accordance with our Privacy Policy. Customers should review that policy to understand how their information may be collected, used, stored, and shared for travel planning, booking coordination, customer support, and other disclosed purposes.

15Complaints and Customer Support

Customers who have questions, concerns, or complaints regarding a booking should contact Travel Jones using the contact information below. We will make reasonable efforts to review complaints and work towards an appropriate resolution in accordance with applicable booking terms and law.

16Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of India. Subject to applicable consumer protection laws and mandatory jurisdictional requirements, disputes will be subject to the jurisdiction of the competent courts in the appropriate location in Tamil Nadu, India.

Nothing in this clause restricts a consumer's statutory right to approach a competent consumer commission or other authority.

17Changes to These Terms

Travel Jones may update these Terms & Conditions from time to time. The revised version will be published on this website with an updated revision date. Changes will apply as permitted by law and will not override contractual or statutory rights already applicable to a confirmed booking.